The Site is a UK-based website owned by Crystal Palace FC Foundation and complies with the Data Protection Law of 2005 relating to the personal information you supply online. Any personal information that you provide to Crystal Palace FC Foundation whilst contracting with these entities is stored and controlled by Crystal Palace fc Foundation, located at Crystal Palace FC Foundation, Selhurst Park Stadium, London, SE25 6PU.
In addition to personal data such as name, e-mail address, billing address, credit or debit card number and expiry date, we also analyse data about participants in order to provide a safe shopping environment for all users. Examples of the data we may collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, password, computer and connection information such as browser type and version, your operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number and your purchase history.
1.A. You can book for any number of courses considering the participant meets the age requirements (courses are open to boys and girls aged 5 to 14 years – unless otherwise stated), for those courses; however you can only book for that player at a time.
1.B. Spaces on each course are subject to availability.
1.C. Crystal Palace FC Foundation reserves the right to stop accepting bookings at any time.
1.D. In order to make a booking, you will need to provide us with debit/credit card details. If you do not have a credit/debit card, you will need to make a postal application. Please note; we do not accept American Express as a payment option.
1.E. Credit notes cannot be redeemed online. In order to use a Credit Note you will need to enclose this with your application form and send to us in the post.
1.F. All bookings are taken on a first come first served basis and full payment is required with booking. The closing date is 24 hours prior to the course commencing or earlier if the course is fully subscribed.
1.G. Payments are taken in pounds sterling.
2. MEDICAL CONDITIONS
2.A. It is imperative that you inform us of any medical conditions or medication that your son/daughter requires.
3. CONFIRMATION OF BOOKING
3.A. Once your booking is complete; a confirmation page will load on your screen informing you that you have a space on the course. This page is printable. You will receive your booking confirmation by email so please ensure you provide a valid email address when booking.
3.B. If the confirmation screen does not load or you do not receive your confirmation email, please contact us immediately to confirm that your booking has been received. If you do not receive confirmation it is unlikely that your booking has been successful so please contact us to avoid disappointment. Emails may have found their way into your “Junk” or “Spam” folders, so please check there first.
4. REFUND POLICY
4.A. We do not issue refunds unless we cancel a course (please see Cancellations)
4.B. In the event of illness or injury where 2 or more days are missed, we will issue you with a Credit Note which can be redeemable against any Crystal Palace FC Foundation Football Course. A medical certificate may be required and you will need to contact us prior to or during the course to inform us. Failure to do so will result in a Credit Note not being issued.
Crystal palace FC Foundation reserves the right to cancel a course at any time. In this instance you will be notified at least 24 hours before the course commences and a full refund will be given.
16th June 2014